CustomerX
BrazilSaaS
CustomerX is a Brazilian SaaS company that provides a customer success platform designed to help businesses structure and optimize their customer success operations. The platform offers tools for customer journey tracking, automation of repetitive tasks, health score monitoring, and feedback collection via NPS and CSAT surveys, with delivery channels including email, WhatsApp, and in-app widgets. It also includes a CX Analytics module for event tracking and an AI-powered assistant called CX Assist for data-driven decision-making. The company targets businesses in Brazil and Latin America looking to improve customer onboarding, adoption, retention, and revenue expansion.